You have the right to withdraw your contract within 14 days without the need to justify your motives.

The term of withdrawal is 14 days starting from day the client (you) or a third person indicated by you, other than the shipping company, has the item(s) in their possession.

To exercise your right of withdrawal we need a written statement (by letter, fax, or email) directed to our company (Organitextil / Tuffi Shop , calle San Mateo 2 - 28004 – Madrid - Spain , telephone: + 34 91 304 69 99 , email : info@tuffishop.com) in which you inform us of your decision to withdraw this contract.

In order to guarantee the withdrawal term, the written statement containing the your wish to withdraw the contract has to be sent before the end of said term.

Consequences of the withdrawal

In case of withdrawal of this contract we will reimburse you for all payments done, including the shipping costs (with the exception of the additional costs generated in case you chose a shipping method other than the standard and cheaper method offered by us). We will do so immediately or at the latest within 14 days after we receive your notification about the withdrawal of the contract. Reimbursement will occur through the same channel you used at the time of initial payment, unless an express agreement has been made with you to do so through a different channel; under no circumstances will you be charged with any fees for the reimbursement. We can decline reimbursement until we have received the items back from you, or until you can prove you have returned the item(s), whichever of the two events occurs first.
You will have to return the item(s) to us immediately or within 14 days after informing us of your withdrawal of the contract the latest. The term is guaranteed if you return the item(s) to us before the 14-day term expires. We will pay for the return shipment costs.

You will accept responsibility for possible loss of value of the item(s) in case an improper use thereof by you is detected, other that a normal use to verify the item(s)' quality, properties and functions.


If you wish to withdraw your contract, please fill out the form below and send it to us to the following address:

Organitextil / Tuffi Shop , Calle San Mateo 2 - 28004 - Madrid - Spain or to


I/we (*) hereby withdraw my/our (*) contract for the purchase of the following items (*)/the rendering of the following service (*)


Order placed on (*) / received on (*):


Client name / Clients names:


Client address / Clients addresses:



Client signature / Clients signatures (only in case of written statement)


(*) keep as appropriate